Contact
We read everything. One person, so please be patient.
[email protected]
Bugs, licence problems, refunds, anything at all
Lost your licence key?
Email from the address you bought with and we will resend it
Before you write
Two things solve most messages faster than we can reply:
- Licence trouble. ViewPin will find your key inside a whole pasted sentence or link — you do not need to isolate it. If you have run out of activations, open ViewPin on a Mac you no longer use and choose Deactivate this Mac.
- Something looks wrong. Open the Console and go to Activity. It logs what ViewPin has been doing, and quoting the last few lines usually tells us the answer immediately.
The FAQ covers performance, privacy, displays and licensing.
Response times
| Kind of message | Usually |
|---|---|
| Licence or refund | Within one business day |
| Bug report | Within two business days |
| Feature request | Read immediately, answered when there is something to say |
Reporting a security issue
Email [email protected] with “security” in the subject and we will reply within 48 hours. Please do not open a public issue for anything exploitable.
Who you are buying from
ViewPin is made and sold by Himanshu Singh, operating as a sole proprietor.
Delhi, India
[email protected]